You have various delivery options on our webshop that you can choose.
We work with BPost, Mondial Relay, DPD.
Delivery is free in the cities of Liege, Riemst and surroundings (+15km) as from 29€ order amount. Woohoo!
If you prefer, you can come and pick up your order at our warehouse, located in Riemst (Maastrichtersteenweg 10, 3370 Riemst, near the shops Jansen Do-it-Yourself and Nibema.)
Please call us on : +32 495 18 47 29
to make an appointment for collection.
We are also available via Facebook Messenger. Simply Click on the messenger logo on the lower right corner.
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Free delivery in Belgium as from 39€ order amount.
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Free delivery in Europe as from 69€ order amount.
Product return policy
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Online purchases can be exchanged or returned within 30 days from the shipping date.
For evaluating coffee (and other perishable goods or products that can deteriorate after opening), it is not necessary to unpack or open the product. If you do so, it becomes unsellable, and its depreciation is 100%.
If you wish to return coffee, please contact our customer service at info@8grams.store. We kindly ask for a minimum notice of 48 hours in advance.
You can choose between a replacement product or a full refund. If you opt for the latter, we will reimburse you within 14 days after receiving your notification of the decision to cancel the agreement.
However, we may wait to receive the products or for you to provide proof of shipment before issuing the refund. Product return shipping costs are the responsibility of the customer.
Coffee Machine, Kettle, Grinder, Any Other Electrical Appliance:
Electrical appliances must be returned in a "like-new" condition, which means an intact product with all its original components, such as the original packaging, filter holders and filters, user manual, as well as any other parts or accessories.
We must receive everything that was originally in the box. The machine must be free from scratches, dents, or stains. The machine, all parts, and components must be absolutely clean and free of any coffee marks, water or milk residue.
If you have any questions about how our exchange and return policy works, please don't hesitate to contact us. We strive to assist you to the best of our abilities. If your equipment arrives in this condition, we will refund the full purchase price of the returned products, minus the actual total cost of shipping, according to your original method of payment.
Any equipment not received in this condition will be assessed for possible damage and may incur reinstatement fees.
Note: Espresso machines that have been modified or customized (e.g., installation of a PID or plumbing kit) by the buyer are not eligible for return.
Return address : 8GRAMS SRL. Maastrichtersteenweg 10, 3770 Riemst, Belgique.