Here at 8GRAMS Italian Coffee Store, you have the choice between several delivery options on our online store.
We work with BPost, Mondial Relay, DPD... but not only !
Our shipping rates
Belgium – delivered in 1 to 3 business days
| Order amount | Mondial Relay pickup point | Home delivery (bpost) |
|---|---|---|
| Under €39 | €5.90 | €7.99 |
| €39 to €58.99 | Free | €7.99 |
| €59 and over | Free | Free |
France, Netherlands, Germany, Luxembourg – delivered in 2 to 4 business days
| Order amount | Mondial Relay pickup point | Home delivery (DPD / PostNL) |
|---|---|---|
| Under €39 | €6.90 | €12.99 |
| €39 to €68.99 | Free | €12.99 |
| €69 and over | Free | Free |
- Orders ship within 24 business hours.
- Amounts apply after your discount code.
- You choose your pickup point right after payment. If you don't, the parcel goes to the pickup point nearest your address.
- Free pickup at our coffee store: Rue Sébastien Laruelle 2, 4000 Liège.
Free delivery to a Mondial Relay pickup point from €39 everywhere in Belgium, and to your home from €59.
If you prefer, you can pick up your order for free at our coffee store in Liège, Rue Sébastien Laruelle 2, 4000 Liège.
We are also available via Facebook Messenger.
Product Return Policy
Online purchases can be exchanged or returned within 30 days of the shipping date.
To evaluate coffee (and other perishable goods or products that are likely to deteriorate after opening), it is not necessary to unpack or open the product. If you do, it becomes unsellable and its depreciation is 100%.
If you would like to return coffee, please contact our customer service at info@8grams.store. We ask that you notify us at least 48 hours in advance.
You can choose between a replacement product or a full refund. If you choose the latter, we will refund you within 14 days of your notification of your decision to cancel the agreement.
However, we may wait until we receive the products back or you provide proof of shipment before issuing a refund. The cost of returning the products is the customer's responsibility.
Coffee machine, kettle, grinder, any other electrical appliance:
Electrical appliances must be returned in "as new" condition: that is, an intact product with all its original components, such as the original packaging, filter holders and filters, instructions for use, and any other parts or accessories.
We must receive everything that was originally in the box. The appliance must be free of scratches, dents or stains. The machine, all parts and components must be absolutely clean and free of any traces of coffee, water or milk residue.
If you have any questions about how our exchange and return policy works, please do not hesitate to contact us. We will do our best to help you. If your equipment arrives in this condition, we will refund the full purchase price of the returned products, less the total actual cost of shipping, to your original method of payment.
Any equipment not received in this condition will be assessed for damage and may be subject to a reconditioning charge.
Note: Espresso machines that have been modified or customized (e.g., installing a PID or plumbing kit) by the purchaser are not eligible for return.
Return address: 8GRAMS SRL. Maastrichtersteenweg 10, 3770 Riemst, Belgium.