Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Please contact our customer service at info@8grams.store. Returns must be sent to the following address: Maastrichtersteenweg 10, 3770 Riemst (BE).

We ask you to notify us at least 48 hours in advance.

You can choose between a replacement product or a full refund. If you choose a refund, we will refund you within 14 days of being notified of your decision to cancel the contract.

You can always contact us with any return question at info@8grams.store.

Return shipping costs are paid by the customer.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items
Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Coffee machines, kettles, grinders and other electrical appliances

Electrical appliances must be returned in "as new" condition: an intact product with all its original components, such as the original packaging, portafilters and filters, the user manual and any other part or accessory.

We must receive everything that was originally in the box. The appliance must be free of scratches, dents or stains. The machine and all its parts must be completely clean, with no trace of coffee, water or milk residue.

If you have any questions about our exchange and return policy, feel free to contact us; we will do our best to help. If your appliance arrives in this condition, we will refund the full purchase price of the returned products to your original payment method, minus the total actual shipping cost.

Any appliance not received in this condition will be assessed for damage and may be subject to a restoration fee.

Note: espresso machines modified or customised by the buyer (for example by installing a PID or a plumbing kit) are not eligible for return.

14-day cooling-off period in the European Union
For any goods shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, your item must be in the same condition as when you received it: unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 working days. Please remember that it can take some time for your bank or card issuer to process and post the refund.

If more than 15 working days have passed since your return was approved, please contact us at info@8grams.store.